SBA Application Processing Updates
In response to Monday’s announcement from the White House, firms should be aware of the process changes and potential impact on clients which include: 2-week priority to smallest businesses (20 or fewer employees) and guidance when filing applications for sole proprietors.

Customer Care Training Tips & Updates
The CPA Business Funding Portal team reviewed two best practices to better optimize your experience: the six client e-signature steps and why you should review each application after the client e-signs and prior to submission.

Operational Updates – PPP Application Errors Handling
This update discussed the PPP error resolution strategy in detail as well as reviewed what you and your clients need to know about the validation response messages.

Recent Changes to the Paycheck Protection Program
The Biden-Harris Administration announced changes to the PPP that will adjust multiple aspects of the program. Learn more in the resources below.

2.23 Best Practices Training
Kari Hipsak, CPA, Sr. Manager of Firm Services at the AICPA, reviews common application mistakes firms should avoid.

Operational Updates on Validation Errors
The SBA has not yet provided definitive guidance on these errors, but Biz2Credit has taken a proactive approach in providing a resolution. Learn more below.

SBA Error & Hold Codes – Updates and Explanations
Review of the multiple phases of SBA validation, compliance checks and decision logic as well as updates to the CPA Business Funding Portal operations for handling error and hold codes following the SBA procedural notice.

SBA Error & Hold Code Updates and Submitted Status Review
Overview of error and hold code updates followed by a thorough explanation of the process an application may go through after submission to the SBA.

Customer Care Update
Hear from Jessica Clemons, Customer Success Manager at CPA.com, review our resource hubs, differences in customer care teams, and some of the top support inquiries.

AICPA PCPS Pro Tips: Application Insights
Kari Hipsak, Sr. Manager Firm Services at the AICPA reviews what firms should consider around key platform inputs on loan eligibility and ownership information.

ACH Details Process Review
Guidance to share with your clients on the ACH/bank information upload process and timeline.

Customer Care and Operational Update
A collective review of resources and support options available to firms from the CPA.com and Biz2credit teams.

Correcting Common Issues: Tax Id (SSN/EIN) mismatch, and loan amount different than originally applied
Review of two common issues within the loan applications and corrective action that can be taken to rectify them.

Loan Application Withdrawal Process
Review of the process when a firm wants to withdraw a client’s loan application pre and post approval.

SBA Hold Codes, Challenges & Processes
Overview and discussion on SBA delay updates and how CPA.com and Biz2Credit are working to ensure a successful application process for clients.

SBA Key Status Detail 'Cheat Sheet'
Further explanation of the full scope of SBA processing post-submission.

ACH Process Change Update
Simplified experience for borrowers: Biz2Credit is no longer using a third-party service to verify client bank accounts for funding disbursement.

Important Notice: Check Loan Amount
Continued reminder to firms of a critical step in the PPP loan process: Clients must review their loan details prior to executing a contract. (The final agreement amount may differ from the initial request due to SBA caps.)

Application Tips from the AICPA
Kari Hipsak, Sr. Manager Firm Services at AICPA, provides advice for firms using the CPA Business Funding Portal in streamlining the experience for clients.

Agent Fees, Explained
Discussion on the agent fee structure and process update ahead of the SBA/Treasury pending guidance.

Enhancements to the CPA Business Funding Portal Dashboard
Review of the various resources and updates made to the dashboard within the portal.

PPP Processing Timeline
Review of the estimated timelines within each stage of the PPP processing workflow.