Customer Care Updates: Training Tips & Best Practices
Review important tips from previous live updates around resolving error or validation code issues by the borrower that continue to be vital when moving your clients’ applications forward. Also discussed were best practices and reminders on preparing for forgiveness.

Customer Care Updates: Training Tips & Best Practices
Learn how to resolve three of the most common application processing issues:

• Application is submitted but there’s no E-Tran number (Validation Error)
• Application is approved with the status “More Info is Needed”
• Application status is “Contract Sent” but the loan has been funded (Not triggered)

Additionally covered was a reminder on locating and creating a 2nd draw application.

Customer Care Updates: Training Tips & Best Practices
Learn how to use the newest feature on the Portal, which allows CPAs to collaborate and communicate with the verification funding team and hear tips from the AICPA PCPS team for sole proprietors applying for 2nd draw loans after taking their 1st draw in 2021. We also highlighted an explanation of the shorthand used by underwriters, which can sometimes be difficult to understand, along with a few more reminders from the Customer Care teams.

Customer Care Updates: Training Tips & Best Practices
Recap best practices for securing a second draw loan for 2021 first time borrowers and tips for Schedule C filers having difficulties opening a business-specific bank account. Don’t forget to tune in next week as we provide a detailed overview of the forgiveness process within the Portal.

Customer Care Updates: Training Tips & Best Practices
Get a refresher on using Yodlee, (Biz2Credit’s secure, third-party account verification tool), and how to create a non-editable PDF. Also learn what you can do to continue supporting clients with PPP if you are a non-CPA user.

Customer Care Updates: Training Tips & Best Practices
In addition to information on 2nd Draw for 2021 1st time borrowers, today’s update reviewed tips for Schedule C filers having difficulties opening a business-specific bank account and seeking to withdraw an application that has been submitted to the SBA and has an E-Tran #.

Customer Care Updates: Training Tips & Best Practices
Learn some of the top common mistakes to avoid and hear how to prepare clients should this lead to verifier rejection. Also covered were best practices relating to:

• Using Yodlee
• Creating non-editable PDFs for document upload

Customer Care Updates: Training Tips & Best Practices
Hear tips on preparing for Forgiveness and a reminder on the benefits of uploading ACH information prior to submitting your clients’ applications to the SBA.

Customer Care Updates: Training Tips & Best Practices
Learn how the recent IFR updates impact the Schedule C application process and submission scenarios.

Customer Care Updates: Training Tips & Best Practices
Today’s tips covered several important topics, including:

• Required verification steps
• Resolving the issue of a 2483 form not populating
• Special outreach to firms
• Withdraw requests for applications with an E-Tran #

Customer Care Updates: Training Tips & Best Practices
Today’s focus areas included a few important tips and reminders:

• Upload missing ACH information. A common issue and resolution found with a “More Information Needed” app. status.
• Modify the application for your client if they are notified of a validation error.
• Confirm accurate information if using the 2020 Schedule C draft returns.

Customer Care Updates: Training Tips & Best Practices
Kari Hipsak, CPA, Sr. Manager Firm Services at the AICPA provided PCPS Pro Tips relating to PPP application revisions for Schedule C borrowers, including:

• New loan application forms (2483-C and 2483-SD-C)
• Using gross income with Schedule C (highlighting $150,000 threshold)
• Second Draw owner-employee compensation (highlighting NAICS 72 entities loan amount.)

Plus, additional best practice reminders from the CPA.com team.

Customer Care Updates: Training Tips & Best Practices
Presented by the CPA.com team, this section covered an ongoing curriculum of platform-related best practices, and reminders on available support resources. Today’s focus is around the Schedule C application process under the new guidance. Additionally, also helpful tips around agent fees.

Customer Care Updates: Training Tips & Best Practices
3/4 training included: a review on managing the SBA validation error flagged as “duplicate loan,” and tips on newly launched functionality for ACH upload by firm users and the application funnel report. Additionally shared were best practice reminders on avoiding mis-calculated loan amounts and correctly uploading document types to their corresponding fields.

Customer Care Training Tips & Updates
Our 3/2 training focused on the current post submission application journey, error resolution strategies and agent fees opt-outs. Additionally, a review of the existing resources available on-demand and where to go for support.

2.23 Best Practices Training
Kari Hipsak, CPA, Sr. Manager of Firm Services at the AICPA, reviews common application mistakes firms should avoid.

Customer Care Update
Hear from Jessica Clemons, Customer Success Manager at CPA.com, review our resource hubs, differences in customer care teams, and some of the top support inquiries.

AICPA PCPS Pro Tips: Application Insights
Kari Hipsak, Sr. Manager Firm Services at the AICPA reviews what firms should consider around key platform inputs on loan eligibility and ownership information.

Application Tips from the AICPA
Kari Hipsak, Sr. Manager Firm Services at AICPA, provides advice for firms using the CPA Business Funding Portal in streamlining the experience for clients.

Portal Operational Update
Hear essential advice from the Biz2Credit team on the PPP processing timeline around the submission stage and working with underwriters. (Including a reminder about this helpful UW shorthand cheat sheet.) In addition, an explanation of draw two application conditions was reviewed, including how the Portal functionality has been updated to avoid confusion for firms and borrowers.

Portal Operational Update
Today’s update included an overview of the latest Portal enhancements, a refresher on the PPP processing timeline and expectations, a detailed explanation on the Draw 2 application conditions, quick reminder on additional verification steps and a review of the resources available to help answer questions.

Portal Operational Update
Get a refresher on the "PPP firm to lender workflow" and an updated processing timeline as well as a reminder on accessing, viewing/exporting, and receiving payment of Agent Fees for funded applications. Additionally, we shared answers to more common and important questions from Portal users.

Portal Operational Update
Important new functionality has launched. As mentioned on Tuesday’s live update, new features have now been added to the CPA Business Funding Portal to facilitate collaboration and communication between CPAs and the verification funding team. Specific functionality includes:

1. Underwriting (UW) Notes – If the underwriter has left a note on the case, you will be able to view it on the dashboard under the application dropdown menu.
2. Conversation Thread – You can respond to the underwriter for your application directly in the conversation window. The underwriter will indicate which additional document is requested.
3. Unload Required Documentation – You can upload the requested document directly in the conversation window, and your underwriter will receive the document in the system in real time.

Portal Operational Update
The latest IFR requires proof that the business was in operation on February 15, 2020. This documentation is essential eligibility criteria and applications cannot proceed to the funding stage without it. Please prepare clients for this step and collect the necessary information for upload.

Coming soon, CPA firms will have the ability to collaborate more closely with the Biz2Credit funding team to help minimize the back and forth and expediate resolution of ‘more information needed’ requests. These features will significantly improve the funding experience and allow firms to further demonstrate their value in this PPP process to clients.

Additionally, we shared answers to more common and important questions from Portal users.

2nd Draw Application Information
SBA is now permitting 2nd Draw loan applications for borrowers who took their first PPP loan in 2021. Hear more information and learn best practices to create and submit a 2nd draw application for clients.

Portal Operational Update
Get a refresher on why adding ACH details (correctly) are vital to ensuring your clients applications proceed smoothly to final loan closing. Additionally, we answered more common and important questions our teams have recently received.

Portal Operational Update
Learn about the newly released guidance and functionality that allows borrowers to apply for a 2nd Draw PPP loan after receiving a 1st Draw loan in 2021.

Important Information on Additional Application Verification
Today’s updates provided guidance on resolving issues found on thousands of applications in the final stages of verification but are on hold due to missing requirements, mistakes, or need additional information.

Please note that special communications are being sent to the firms which have client applications that fall within these situations. We advise firms to lookout for these communications if applicable and check with clients who may have overlooked an email from a Funding Specialist.

Portal Operational Update
In addition to the information on additional application verification steps, this update covered the timeline of major updates to the PPP and provided answers to more of the most commonly asked questions.

Required Verification Process
The Portal is a compliance tool specifically developed for CPA firms, Accounting Firms, Tax Professionals, Attorneys, Enrolled Agents (EA), and Certified Financial Planners (CFP) actively supporting their clients as part of the PPP application process. All users of the CPA Business Funding Portal must be independently verified by Biz2Credit and CPA.com. Complete the verification form. (*Do not resubmit if already completed.)

Portal Operational Update
Hear how the Portal experience is being updated for Forgiveness applications and the new second draw loans for 2021 first draw borrowers. Additionally, learn more about how and why you should consider signing up for the CPA Directory.

Portal Operational Update
The update today reviewed our recommendation to firms with applications in progress ahead of the current March 31st deadline and information regarding the verification process, a temporary pause for new account sign-up, implications of the major updates during this round of the PPP, and more. Additionally, we answered more of the most commonly asked questions.

Portal Operational Update
Today’s update focused on the new firm verification process and reminders of some of the latest enhancements to the Portal experience. Additionally, time was spent reviewing and answering many common and important questions our teams have recently received.

PPP & SBA Updates
Discussion focused on the news expected to be announced next week regarding a possible PPP deadline extension through May 31.

CPA Business Funding Portal Operational Update
Review enhancements incorporated into the platform recently with a focus on:

• Expanded number of API Validation Error Codes which can resolved by the borrower (21 new in addition to current 4)
• Implementation of gross income (line 7 vs line 31) as an application choice for Schedule C filers

SBA and PPP Update
An important update from the CPA.com and Biz2Credit leadership on the state of PPP program and the marketplace surrounding it. Three key highlights included:

• New IFR around sole proprietors now implemented into the platform with a better user experience. This includes the new form 2483C which is now accepted into the platform.
• Guidance on using draft 2020 returns for Schedule C applicants.
• AICPA Calls for PPP Deadline extension.

CPA Business Funding Portal Operational Update
A status update on the application processing and a review of the new enhancements incorporated into the platform this week. Highlights include:

• SBA updated rules and IFR guidance completed updated into the CPA Business Funding Portal. Applications for businesses with 20+ employees will resume on March 10,2020.
• Review of submission process around gross income for sole proprietors and other IFR related changes now available within the platform.
• Additional tips: Sorting ability added to the application dashboard; using the ‘View Application’ page with clients.

SBA Application Processing Updates – 3.3 IFRs, Explained
Learn how the new Interim Final Rules (IFR), distributed March 3 to lenders, will change the PPP application process for borrowers. The most significant changes are revisions to loan amount calculation and eligibility for Schedule C Filers.

PPP & Portal Updates and Guidance on Schedule C Filers
Hear the discussion on overall PPP status updates as well as where sole proprietor rules stand, and guidance on action to take.

Operational Updates – Error Code Resolution & New Features Review
Learn the most common error codes and how to direct clients to manage the resolution process directly within their Portals. Additionally, review our a newly launched funnel report which helps firms visualize client application progress within a single screen.

SBA Application Processing Updates
In response to Monday’s announcement from the White House, firms should be aware of the process changes and potential impact on clients which include: 2-week priority to smallest businesses (20 or fewer employees) and guidance when filing applications for sole proprietors.

Operational Updates – PPP Application Errors Handling
This update discussed the PPP error resolution strategy in detail as well as reviewed what you and your clients need to know about the validation response messages.

Recent Changes to the Paycheck Protection Program
The Biden-Harris Administration announced changes to the PPP that will adjust multiple aspects of the program. Learn more in the resources below.

Operational Updates on Validation Errors
The SBA has not yet provided definitive guidance on these errors, but Biz2Credit has taken a proactive approach in providing a resolution. Learn more below.

SBA Error & Hold Codes – Updates and Explanations
Review of the multiple phases of SBA validation, compliance checks and decision logic as well as updates to the CPA Business Funding Portal operations for handling error and hold codes following the SBA procedural notice.

SBA Error & Hold Code Updates and Submitted Status Review
Overview of error and hold code updates followed by a thorough explanation of the process an application may go through after submission to the SBA.

ACH Details Process Review
Guidance to share with your clients on the ACH/bank information upload process and timeline.

Correcting Common Issues: Tax Id (SSN/EIN) mismatch, and loan amount different than originally applied
Review of two common issues within the loan applications and corrective action that can be taken to rectify them.

Loan Application Withdrawal Process
Review of the process when a firm wants to withdraw a client’s loan application pre and post approval.

SBA Hold Codes, Challenges & Processes
Overview and discussion on SBA delay updates and how CPA.com and Biz2Credit are working to ensure a successful application process for clients.

SBA Key Status Detail 'Cheat Sheet'
Further explanation of the full scope of SBA processing post-submission.

Important Notice: Check Loan Amount
Continued reminder to firms of a critical step in the PPP loan process: Clients must review their loan details prior to executing a contract. (The final agreement amount may differ from the initial request due to SBA caps.)