Video

Customer Care Updates: Training Tips & Best Practices - 6/17/21

Yesterday’s training tips highlighted a brand-new resource from the AICPA: PPP Forgiveness Documentation Checklist. We also covered the basics of forgiveness including starting a forgiveness application, assigning a forgiveness application to the borrower, and generating a forgiveness application package.

Additionally, important reminders were reviewed for firms with clients who have applications with status’ of ‘Contract Sent’ and ‘More Information Needed.’ Again, to ensure funding of your client's loan, reach out to support for help no later than today, Friday June 18th.

We also discussed when and how firms should be using the Portal for forgiveness. The detailed chart can be found in the slides or in the resource accessed at CPA.com/CPABFP-Forgiveness, (which also covers step-by-step how to assign a forgiveness application to the borrower.)