Video
Customer Care Updates: Training Tips & Best Practices - 4/15/21
Learn how to resolve three of the most common application processing issues:
- Application is submitted but there’s no E-Tran number (Validation Error)
- Application is approved with the status “More Info is Needed”
- Application status is “Contract Sent” but the loan has been funded (Not triggered)
Additionally covered was a reminder on locating and creating a 2nd draw application.