Video

Customer Care Updates: Training Tips & Best Practices - 4/15/21

Learn how to resolve three of the most common application processing issues:

  • Application is submitted but there’s no E-Tran number (Validation Error)
  • Application is approved with the status “More Info is Needed”
  • Application status is “Contract Sent” but the loan has been funded (Not triggered)

Additionally covered was a reminder on locating and creating a 2nd draw application.