AICPA and CPA.com Survey: Client Advisory Services (CAS) Practices See 16% Growth

• Double-digit growth trend of CAS continues
• Nearly three out of four firms believe their pipelines indicate a strong opportunity for growth
• Net client fees per professional (NCFPP) among Top Performers increased 25%

NEW YORK (Dec. 6, 2022) – Client Advisory Services (CAS) practices reported a median growth rate of 16%, and firms are optimistic about the continued opportunity in this practice area, according to a new survey by CPA.com and the American Institute of CPAs (AICPA). Respondents projected 15% continued growth in the current year, with 72% of All Respondents and 81% of Top Performing firms expressing confidence that their pipeline shows opportunity for continued growth.

CAS has been the fastest growing service area in public accounting and is projected to continue its impressive trajectory, according to the CPA.com & AICPA PCPS Client Advisory Services Benchmark Survey report. The report, which polled a cross-section of U.S. firms with CAS offerings and collected data from calendar year 2021, reflected a continued double-digit growth trend since the survey began tracking benchmark data in 2018. Additionally, net client fees per professional (NCFPP) increased to $231,217 for Top Performers (compared to $185,000 in 2020), suggesting more leverage among CAS practices and increasing use of automation capabilities.

The survey also indicated CAS practices are continuing to use technology to innovate and embrace new business models to maximize value for staff and clients. This year's report identified an emerging trend related to the business model with more than a quarter (26%) of All Respondents and 33% of Top Performers outsourcing bookkeeping services, freeing up staff to focus on higher value client work.

“For more than a decade, we’ve recognized the potential of client advisory services to help CPA firms provide more value for clients through expanded offerings,” said Erik Asgeirsson, president and CEO, CPA.com. “Today, firms that have been intentional and strategic in their approach to building and scaling their CAS practice are thriving and poised for continued growth.”

The AICPA and CPA.com define CAS as Client Advisory Services, a practice to help clients outsource their accounting needs with services spanning a spectrum of financial, accounting, and advisory-related offerings. The vision of CAS is to provide higher value to clients and deepen the trusted advisor relationship, allowing clients to focus on their core competencies and deliver on their value proposition to customers. CAS offerings are enabled by technology and processes that deliver timely data and provide clients with deeper business insights to inform strategy and decision-making. While basic compliance work and operational services are foundational to CAS, continuous business planning and advisory discussions supported by financial and non-financial data, delivered through industry-specific KPIs, is fundamental to the differentiation and success of this service in the accounting profession.

The survey offers numerous insights about the evolution of CAS offerings and opportunities for future growth. Some of the takeaways include:

• Dedicate staff. Focusing team members on the CAS practice will enable them to develop into experienced CAS contributors faster and likely produce more consistent and higher quality work. Among Top Performers, 57% report having staff dedicated only to client advisory services.
• Use technologies to drive efficiencies. Workflow tools, data analytics and budgeting and forecasting tools have remained popular to help CAS practices enhance service delivery. Continue to explore opportunities to implement artificial intelligence and robotic process automation to further expand a firm’s capacity for higher level work.
• Standardize processes. Standardization enables team members to serve multiple clients without having to learn or employ new tools or procedures for each one. More than 70% of respondents report using a workflow tool to track and route engagements, a best practice that enables standardization.
• Raise fees to reflect the value provided. Pricing strategies should reflect the added value, demand for services and scarcity of resources delivered through CAS. If firms are using existing hourly rates as the basis for fees, or closing new clients at a high rate, they are likely underpricing. Higher fees will better represent the work being done and lower stress on fast-growing practices.
• Explore creative staffing and capacity-building measures. Explore offshoring, outsourcing, contract workers, non-accounting graduates, administratively minded service coordinators, and more to address staffing shortages and bring new capabilities into the practice.
• Educate clients and staff on CAS and the value provided. More than two-thirds (69%) of respondents reported misconceptions about CAS practice value as a top hurdle for growth, and 36% say staff don’t understand the value of CAS or confuse it with bookkeeping. CAS leaders need to create their value proposition and keep it at the forefront of all discussions with clients or staff.

CPA.com will hold a free webinar Tuesday, Jan. 17 at 2 p.m. ET to highlight key insights from the survey and offer practical strategies for firms to strengthen and develop their CAS capabilities. The company’s CAS Roadmap, CAS Client Assessment and CAS Financial Planning & Analysis workshops, CAS Firm Self-Assessment, whitepapers and other resources are also available for firms looking to start or expand a CAS practice. To learn more, please visit cpa.com/client-advisory-services.

Methodology

The CAS Benchmark Survey was conducted online from June to August 2022 and includes data from calendar year 2021 from 167 CAS practices whose data was complete and valid. Besides general results, the survey analyzes the performance of top CAS practices, defined as those with the highest net client fees per professional (NCFPP).

About CPA.com

CPA.com brings innovative solutions to the accounting profession, either in partnership with leading providers or directly through its own development. The company has established itself as a thought leader on emerging technologies and as the trusted business advisor to practitioners in the United States, with a growing global focus.

Our company’s core mission is to drive the transformation of practice areas, advance the technology ecosystem for the profession, and lead technology research and innovation efforts for practitioners.

A subsidiary of the American Institute of CPAs, the company is also part of the Association of International Certified Professional Accountants, the world’s most influential organization representing the profession. For more information, visit CPA.com.

About the Association of International Certified Professional Accountants, and AICPA & CIMA

The Association of International Certified Professional Accountants (the Association), representing AICPA & CIMA, advances the global accounting and finance profession through its work on behalf of 689,000 AICPA and CIMA members, students and engaged professionals in 196 countries and territories. Together, we are the worldwide leader on public and management accounting issues through advocacy, support for the CPA license and specialized credentials, professional education and thought leadership. We build trust by empowering our members and engaged professionals with the knowledge and opportunities to be leaders in broadening prosperity for a more inclusive, sustainable and resilient future.

The American Institute of CPAs (AICPA), the world’s largest member association representing the CPA profession, sets ethical standards for its members and U.S. auditing standards for private companies, not-for-profit organizations, and federal, state and local governments. It also develops and grades the Uniform CPA Examination and builds the pipeline of future talent for the public accounting profession.

The Chartered Institute of Management Accountants (CIMA) is the world’s leading and largest professional body of management accountants. CIMA works closely with employers and sponsors leading-edge research, constantly updating its professional qualification and professional experience requirements to ensure it remains the employer’s choice when recruiting financially trained business leaders.