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Using Technology to Retain Employees and Improve Client Experience in Financial Audits

Technologies are reshaping the way that auditors interact with their clients. With new products designed to create efficiencies in the audit process, auditors can focus on improving the client experience in innovative ways.

John Mark McDougal and Emily Edwards provide insight into the customer experience which is focused on “how” auditors interact with their customers. They’ll also explain how these technologies help firms attract and retain employees.

As audit technologies continue to improve, you can begin to shift to ways that give clients the experience they need in a way that delights them in the audit process.

Learning Objectives:

  1. Understanding Segmentation
  2. Commonly Experienced Challenges
  3. Ways Technology Is Changing Jobs

Speakers: John Mark McDougal and Emily Edwards

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