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Note: You do not need to read this guide if you signed up for the Forward-Only Service.

Download printable instructions PDF

Congratulations on the purchase of your new Full Email Account. This brief guide provides simple step-by-step instructions for setting up and accessing your new account. Before going any further, we recommend that you first familiarize yourself with your new account using simple Webmail (see page 4 of this guide).

Once you are comfortable accessing your account through Webmail, please take a few minutes to set up your account using your favorite email client (i.e., Outlook, Outlook Express, Apple Mail, Windows Mail, etc.).

Note: The instructions provided in this guide apply only to the Full Email Account. The Forward-Only Service does not use or require Webmail or an email client (such as Outlook, or Apple Mail) as all email sent to you is automatically forwarded to the email account you have designated.

Table of Contents

Start Here…

Setting up your new email account

Congratulations. You have a new email account. Setting up your new account is quick and easy using Webmail, the default method for accessing your new email account. Through a user-friendly, web-based interface, you can access and manage your email, calendar, and contacts.

Activating your new account:

Step 1:

In your web browser, go to


Step 2:

Enter your username and temporary password and click Sign in

Step 3:

You will be prompted to reset the temporary password that was sent to your alternate email address when you access your account for the first time.

Step 4:

Accept the Google Apps Terms & Conditions

Step 5:

You will be prompted to enter a new password as shown on the right:
Change Password

Step 6:

Type in your new password

Step 7:

Type it again to confirm new password

Step 8:

Click Save
That’s it – your new password is now activated!  

Using Webmail to access your new email account:

Once you have changed your password, your web browser will launch Webmail (see sample screen to the right), where you can begin sending and receiving email messages. In the future, go to to access your email account, contacts and calendar. We suggest bookmarking the link.

Note: For your security, if you forget your password, you will need to contact customer service at, or you can call toll-free at 1-877-767-4459 to reset your password. So be sure to save your username and password in a safe place away from curious eyes!
Launch Webmail

Organizing and customizing your email:

Webmail makes it quick and simple to customize your email account. To change your email preferences, just click the gear icon that appears next to your name at the top right side of the web page (see sample screen at right). Then, from the dropdown menu, select Mail settings and navigate to one of the appropriate tabs: Launch Webmail

Webmail Options:

Please take a moment to familiarize yourself with some of the things in Webmail that you can change or customize:

  • General Options
    • On the General tab, you can change language preferences, create your personal
      signature, and set up a vacation auto-responder.
  • Mail Forwarding
    • Under the Forwarding and POP/IMAP tab, you have the option to automatically
      forward your email to another account or program. You can choose to keep a
      copy of the email in your mailbox or simply forward all of your email to
      another mail system.
  • Mail Theme
    • On the Theme tab, you can customize the look and feel of your account by
      clicking the corresponding thumbnail.
  • Web Clip
    • Web Clips (RSS and News Feeds) appear at the top of your email list. You can
      turn this feature off completely or customize which feeds you want to receive.

If you have any questions or need any assistance with accessing or using your email account, please contact us at or you can call toll-free at 1-877-767-4459.

Managing and sharing your calendar and contacts:

Your email account includes a calendar and contacts (which you can store online and synchronize with your email client). If you are using the default method, Webmail, you can also share your calendar with others via the Internet. If you are using an IMAP client, such as Apple Mail or Outlook Express, you will need to synchronize your online calendar or contacts to your local computer. (See our step-by-step guides for syncing other email clients and mobile devices for instructions.)

Choosing the right email client – factors to consider:

Configuration and ease of use:

  • Easy to set up, configure and use
  • Moderately easy
Other IMAP Clients
  • More difficult

Features and tools:

  • Many features and tools
  • Some features and tools
  • Limited features and tools

Beyond Webmail – other ways to access your email:

In addition to Webmail (the default method for accessing your email account), there are several different email clients available that you can use to access your email account. We have outlined the most common and preferred methods below. Depending on your needs, including where and how you access your email, you can use several different email clients at the same time. Click one or more of the links below for specific step-bystep instructions for setting up and configuring the following email clients and mobile devices:

IMAP Clients:

  • Outlook
  • Apple Mail
  • Other IMAP clients (Outlook Express, Windows Mail etc.)

Mobile phones and devices:

  • iPhone
  • Android phones and devices
  • Blackberry phones
  • Windows Mobile phones
  • Other mobile devices