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CPA.com Email Solutions – FAQ

1.   Who is qualified to purchase a CPA.com Email account?

CPA.com Email accounts are provided exclusively to AICPA members who meet their respective State Boards' of Accountancy regulations to present themselves as CPAs. Because of state accounting board regulations, some individuals who have passed the Certified Public Accountant Examination are prohibited from presenting themselves as certified public accountants (CPAs). Please note that certain State Boards of Accountancy require current licensure of members "holding out" as a CPA. It is your responsibility to determine your State Board's interpretations and to adhere to them. If you are a CPA but not allowed to present yourself as a CPA, or are in the process of pursuing your CPA certification, please do not request a CPA.com email account. We reserve the right to immediately disable and permanently terminate any account we find, in our sole judgment, to be in violation of such regulations.

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2.  

Can I have CPA.com Email Accounts for members of my staff?
No. Currently, each qualified AICPA member is allowed to purchase one email account only. If you would like to purchase multiple accounts for your accounting firm, our CPA2Biz Hosted Exchange Email Solution, powered by Apptix, may better suit your needs. Please click here to learn more about our CPA2Biz Hosted Exchange Email Solution.

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3.   I have a new CPA.com Full Email Account – how do I set up my account and access my email?

Please click here for step-by-step instructions to set up and access your email account, set up optional email clients (Outlook, Apple Mail, and other IMAP clients), and set up email access on your mobile devices.

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4.   Is there a daily limit on how many email messages I can send and receive?

Yes. There are limits, but they are very generous ones. See the table below:

Limit type Daily sending limit Value
Messages per day Daily sending limit* 2000
Messages auto-forwarded Messages automatically forwarded from another account; not included in the daily sending limit 10,000
Auto-forwarded mail filters Account filters that automatically forward mail 20
Recipients per message Addresses in the To, Cc, and Bcc fields of a single email* 2000 (500 external)
Recipients per message (sent via SMTP by POP/IMAP users) Addresses in the To, Cc, and Bcc fields of a single email* 100
Total recipients per day Individual addresses count in every email sent; 5 emails sent to 10 addresses count as 50 recipients* 10,000
External recipients per day Email addresses outside your primary domain. Includes domain aliases and alternate domains. 3000
Unique recipients per day Individual recipients count once a day; 5 emails sent to 10 addresses count as 10 unique recipients* 3000 (2000 external)

*applies to both internal and external recipients

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5.   Are there any limits on message size and account quota?

Yes. The maximum size of a single email message, including any attachments, is limited to 25MB per message. In addition, your CPA.com mailbox is limited, in total, to a maximum size of 25GB, which includes all email messages (sent, received, drafts, junk mail), file attachments, etc.

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6.   Is my CPA.com account protected from spam and malware?

Yes, included with your CPA.com email account is built-in active anti-spam and anti-virus protection that learns your email preferences the more you use it.

  1. Full Integration - you do not need to access a separate web site to manage you SPAM filter settings.
  2. Anti-virus protection: The built-in filters will also automatically block all executable files. Your CPA.com email account will not let you send or receive executable files (for example, files ending in .exe) that could contain infected code.
  3. You can mark messages as SPAM by simply moving messages into the SPAM folder.
  4. The new SPAM filtering system is "intelligent" and learns as it goes. This means SPAM filtering will custom-tailor itself to your evolving email preferences.
  5. Fewer false positives - The more you use your email, the smarter it gets at identifying SPAM versus good email.

Note: What may be considered SPAM by one person, may be considered an informational newsletter by another. With the new system, simply by moving email messages that you don't want into the SPAM folder, the system will automatically start recognizing other similar messages as SPAM, as well.

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7.   I forgot my Username and/or Password. What should I do?

Please contact our Customer Support representative at support@cpa.com or call 1.877.767.4459 from 8am to 5pm PDT to obtain your username or to reset your password. Before providing you with this information, we will ask you a few questions to verify your identity.

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8.   Can I upgrade my Forward-Only account to a Full Email account?

Yes! You can upgrade your Forward-Only Account to a Full Account at any time. Simply sign in to your online AICPA Member account at www.cpa2biz.com by using your current AICPA username and password. Then select the option to upgrade your Forward-Only Account to a Full Account. Make your Payment and you're done. That's it! You will now have a Full CPA.com Email Account with all the great features and benefits provided excusively in the Full Account, including the new Google Drive and Google Talk features.

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9.  
I have a CPA.com Forward-Only Account. How do I change the email address where my mail is forwarded to?

To change the email address where your email is forwarded to, please contact our Customer Support representative at support@cpa.com or call 1.877.767.4459 from 8am to 5pm PDT to update your forwarding email address.

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10.   How do I cancel my account?

During you initial risk free 30 days , which commences when you place your order, you can cancel your account to receive a full refund. If you wish to cancel your account after 30 days, simply contact our Customer Support representative at support@cpa.com or call 1.877.767.4459 from 8am to 5pm PDT to let us know that you wish to cancel your account. Please note: Refunds cannot be extended after the 30-day trial period.

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11.   What is Google Drive?

Google Drive is a cloud-based storage service provided by Google. Your Full CPA.com Email Account now includes Google Drive with 5GB of FREE online storage space! Now you can store and share important files in Google's cloud-based service.

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12.   How do I use the chat feature?

Google Talk is a new feature now included free with your Full CPA.com Email Account. If you have ever used AOL Instant Messaging or Microsoft's Instant Messaging service, you already know how to use Google Talk. With Google Talk, you can chat with other CPA.com and Gmail users, as well as users of other popular Instant Messaging systems. Google Chat also lets you easily set up online meetings with co-workers and clients. Best of all, it's included free with your Full CPA.com Email Account.

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